Learning at work
Topic outline
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Welcome to Learning at Work Week 2018
To celebrate Learning at Work Week 2018, Resolution has pulled together resources focusing on communication, client-working, time management, how to ask for support and looking at
your future.
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OverviewManaging the expectations of others and the expectations you have of yourself is key.
The Pareto principle - 80% of your results come from 20% of your work. Learn to recognise your most effective 20% and work accordingly. Work smarter not harder.
Top tips for maximising and managing time
Our members say:
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“It’s important to manage expectations. If you reply to a client at 9pm they are going to expect that all the time. You need to set some guidelines”.
As a professional, you are doing clients a disservice in the long run if you reply so quickly that you don't give their query the full thought it deserves".
As a way of managing expectations, I put 'please be patient upon my return' on out of office emails. There is no problem with politely asking clients to give you a bit of extra time if you have been away from the office".
"Think carefully about how long it will take you to reply to a query from a client. Add a day to your self-imposed deadline and then exceed client expectations by beating the deadline you gave them".
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