Topic outline

  • Welcome to Learning at Work Week 2018

    Learning at Work Week 2018To celebrate Learning at Work Week 2018, Resolution has pulled together resources focusing on communication, client-working, time management, how to ask for support and looking at your future.

    • Introduction to the week

      Part of Resolution’s appeal to members are the valuable resources it provides, focusing on a wide range of topics, from developing key skills to becoming familiar with good practice and eventually achieving accreditation for your specialism.

      To be an effective professional in family law, you need to look after yourself. The bite-sized training each day of learning at work week aims to serve as a reminder that not all learning needs to be daunting and that taking time to reflect and look after yourself is an important part of professional development.

    • Day 1: using active listening



      Active listening is a way of listening and responding that creates and improves mutual understanding. The three components of active listening are hearing, interpreting and establishing a mutual understanding.

      Top tips for listeners (SHUSH)

      S Show you care -Focus on the other person
      -Encourage them to talk
      -Acknowledge what they say

      H Have patience It may take time for someone to really tell you what their issues or concerns are
      U Use open questions use follow up encourage questions by asking for an example:
      -"could you tell me more about..."
      -"what you think has happened...?"  
      -"can you tell me what you think might help...?"
      -"is there something that I can help with?"

      S Say it back To check that you’ve understood but don’t interrupt or tell them what the answer is
      H Have courage Not to fill a silence! Not to be put off by negative responses

      Lesson: 1URL: 1
    • Day 2: maximising your time

      Cup of teaOverview

      Managing the expectations of others and the expectations you have of yourself is key.

      The Pareto principle - 80% of your results come from 20% of your work. Learn to recognise your most effective 20% and work accordingly. Work smarter not harder. 

      Top tips for maximising and managing time

      Our members say: 

        •  “It’s important to manage expectations. If you reply to a client at 9pm they are going to expect that all the time. You need to set some guidelines”.

        •  As a professional, you are doing clients a disservice in the long run if you reply so quickly that you don't give their query the full thought it deserves".

        • As a way of managing expectations, I put 'please be patient upon my return' on out of office emails. There is no problem with politely asking clients to give you a bit of extra time if you have been away from the office".

        • "Think carefully about how long it will take you to reply to a query from a client. Add a day to your self-imposed deadline and then exceed client expectations by beating the deadline you gave them". 

      URLs: 3
    • Day 3: working with clients


      Below are some top tips from the Code in Practice to help you navigate working with clients using the Resolution approach.

        • Take into account the long term consequences of your actions and communications as well as the short term implications
        • Get the tone right
        • Encourage your clients to be open and honest
        • Make clients aware of the benefits of behaving in a civilised way with other parties
        • Consider both emotional and financial costs and benefits
        • Don't blur the line between financial and children issues
        • Encourage clients to put the best interests of any children first

      Where there is ambivalence or the client is emotionally very inconsistent, the following approach might be useful:

        • Acknowledge that you have heard what the client is saying
        • Suggest time for reflection
        • Talk to the lawyer acting for the other party about timing too
        • Do not try to be something that you are not
        • Refer the client for appropriate help, for instance, counselling via their GP 

      Want to know more?

      If you are working with separating clients, you might like to read Separation and Divorce - Helping parents to help children by clicking on the PDF below.

      Written in conjunction with renowned parenting expert Christina McGhee, this book covers a range of topics about the separation process as well as information about how children are affected and can be helped.
      Files: 3
    • Day 4: getting the support you need



      Advancements in technology and the ways in which we manage our family law practices mean that demands and pressures on family law professionals are a very real problem.

      It is important to look after your health not only when you are in periods of extreme stress but also as a preventative measure. There are many ways in which you can do this from exercise to taking time out to enjoy time with friends or family.

      If you are struggling you may want to seek guidance from a professional. Remember, you are not alone.

      Want to know more?

      If you think you or a member you know may benefit from talking to someone, you may like to know about our new confidential mentoring scheme for YRes members.

      The scheme has been designed for those who may benefit from individual support for issues including day to day practice, career options and learning and development goals.

      If you are interested in mentor support (available free as a member benefit), you can ring our dedicated confidential number on 01689 661222 or email

      Files: 2
    • Day 5: knowing yourself


      We all have a comfort zone. But did you know there are generally just four main kinds of comfort zones? By getting to understand your own comfort zone and how it relates to that of others, you can improve how you communicate and connect with those you work with.

      Want to know more?

      Recorded at this year's National Conference in Bristol, James Knight, creator of iMA sets out how better understanding your comfort zone and those of others, can improve how you communicate.


      Think about your own preferences and your own behaviour. To find out which of the four colours best represents your comfort zone, fill out and submit the questionnaire below. 

      Page: 1URL: 1